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| Is it safe to shop on LINEA ITALIA®? |
Of course!!! Shopping on LINEA ITALIA® is not only safe, but also very easy. LINEA ITALIA® takes all the necessary cautions and precautions in order to keep all your data and information provided, confidential.
LINEA ITALIA® uses the SECURE SOCKETS LAYER (SSL) protocol, which ensures your transaction’s confidentiality.
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| What is Secure Socket Layer (SSL)? |
The security mechanism “Secure Socket Layer (SSL)” was developed by Netscape Communications Corporation and it offers protection to the internet applications.
The most common use of the security mechanism SSL is to Project the http communications.
Particularly a URL, which is represented by an "https://"
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The service that the SSL security mechanism offers are:
· Server authentication
· Client authentication
· Transferred data integrity
· Confidentiality of the information transferred by internet
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| How can I issue an order? |
Shopping on Internet was never this easy. You’ll be able to purchase whatever you want in only 5 simple steps.
1. Register in order to get your user’s name and password. (Your password will automatically get to the e-mail address you registered).
2. Select the category of the products you wish to purchase, or if you prefer so, click on the category of “Furniture Settings” so you can select with only one click all the furniture that makes the “furniture setting” that you like (you can remove any product in the shopping cart or add others that are not included in the “furniture setting” of your selection).
3. Select the way you want to pay and write any special notes when necessary. (If you are purchasing
with a credit card, it’ll be necessary to validate it with the issuing Bank before shipping your products.
This procedure is carried out in strict confidentiality on the same day in which you purchase with us.
While doing this, it is possible that an executive of our company contact you in order to ask you
for some information necessary to validate the authenticity and the safety of your purchase.
In some cases, the executive of our company will request you to send a copy of your official ID for your own safety.)
4. When the purchase is done. Our system will send you an e-mail with the order request and the data that
we have registered for your purchases, invoicing and shipping (If you don’t receive it,
please contact: ypadilla@crisa.com.mx or call 01-800-49-07-400 from 8:30 AM to 7:00 PM from Monday to Friday.
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| How do I find the product I need? |
LINEA ITALIA® offers you a list of the different categories and sub-categories
of our store with which you’ll be able to identify with a
picture the exact product by matching it with the code of the catalogue.
It’s very easy. Try it now!!
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| What guarantee is there for the products? |
All the products count on a 5-year guarantee for the furniture and chairs
structure, and a 1-year guarantee for the upholstery of the chairs. You may see this guarantee in the manual included in each one of the products.
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| How do I determine the products availability? |
It’s very simple!! You can check it in our web page. Our system works in a real time. Therefore,
if you didn’t find an item, you would get it in a maximum delivery time of 15 working-days.
Another way to check it is by contacting us at: fmartinez@crisa.com.mx or calling 01-800-49-07-400 ext. 132.
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| Do prices include the Tax Added Value (I.V.A)? |
No, our prices do not include the Tax Added Value (I.V.A.). You must add it to our list prices. We specify this in our Web page.
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| What is the cost of my purchase’s shipment? |
None. When you shop at LINEA ITALIA® we deliver the products directly to your
place or office free of charge. If there wasn’t any delivery service office in your hometown, we could
send it to the closest delivery service as long as you let our executives know in advance. |
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| How do I know how much I have to pay? |
Before you finish your purchase, our system will display your order
request. In there, you will be able to see all the details per product, number of purchased items
and the total payable amount. There are no hidden accounts payable. |
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| How can I pay? |
Shopping on LINEA ITALIA® is very simple. You can pay through the following:
Credit Card:
You may be able to use the credit card that you prefer the most (Visa, Mastercard and American Express).
Purchasing products with the 6-month financing plan is possible only with your American Express credit card.
You would have the same final price for your products if you pay with this plan since any extra charges
for the financing are on us.
Bank’s Deposit:
You must deposit the total amount of your purchase in whichever of the following accounts.
Please, do not forget to write Crisa’s legal name “Creaciones Industriales, S.A. de C.V.”
on the deposit. This, together with Crisa’s account number (in Mexico):
| Banco |
Cuenta |
Sucursal |
| Banamex |
34998-5 |
084 |
| BBVA Bancomer |
0443179214 |
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| HSBC |
4000487017 |
Pulgas Pandas Aguascalientes |
IMPORTANT: UOnce the deposit has been confirmed with the Bank,
your order’s delivery time will start running. You could speed-up the confirmation process
by sending us via e-mail the scanned deposit. Or you could send it via fax: 01-449-918-11-40. |
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| How does the 6-month financing plan work? |
You can purchase your products with this financing plan only by
using your American Express credit card. You would have the same final price for your products
if you pay with this plan since any extra charges for the financing are on us. |
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| How long would it normally take LINEA ITALIA® to send me my purchase? |
The delivery time goes from 3 to 15 working days. You can check it on the web page
if you have the password that the system gives you when you finish your order. |
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| How do I keep track of my orders? |
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| How can I verify the status of my order? |
Knowing the status of your order request at LINEA ITALIA® is very simple.
By simply clicking on “Orders Status”, you’ll be able to know the following related information about
your purchases: date and time of your purchase, order request number, total amount of your purchase and
the updated status of your order request. You’ll also be able to know any details of the purchased items
in one single order. All you need to do is enter the password that was given to you at the moment of your purchase. |
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| How can I contact Costumer Service?
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You are the most important thing for LINEA ITALIA®.
Therefore, we will solve all your doubts and questions at our Costumer Service Center.
To get help:
 Call toll free (from anywhere inside the Mexican Republic)
01 800 49 07 400 ext.
132 .
Email us at ventas@crisa.com.mx ventas@crisa.com.mx
¡¡Our costumer service schedule is Monday through Friday from 8:30 to 19:00 hrs. |
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| Can I reject and return the item I bought? |
It is possible to give us an item back, if you fulfill one of the following suppositions:
1.-If your product does not have the quality specifications that you were expecting
2.-If the product has not been sent to you
3.-For those cases in which the product has already been shipped or delivered,
it’ll be possible to return them by paying a 20% charge of the total amount of the
products prices and the shipping to send us the products back to our ware houses.
The refund will be made only when this is done in a period no longer than 30 days.
If you have any questions, call our Costumer Service Center where an executive will gladly help you.
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| Do I need to have an e-mail address to shop on line? |
Yes, you do. Since we use your email address as your “user’s name”
and since it’s validated to send you the password which you’ll use to actually shop on line,
you do need to have it. Besides, it’s very practical for us to keep in touch with you.
We suggest you get one. Besides, you’ll be able to know about our “for sales” and promotions
immediately. There are several web sites that will give you a free e-mail account. |
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| How do I know my order was received and accepted? |
You’ll be getting a confirmation message or a phone
call from our Costumer Service Center for you to have the security that your
order has been accepted.
Like this, you will always be sure that your order request and the charges
to your credit card are 100% right!!
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